After the last instalation in Verbania, last week was the Arezzo Prisson turn.
The proyect contemplates the installation of two independent telephone stations, previously it was possible to use only one at a time and it was necessary to physically switch the line between the two sections. With a current number of 28 inmates (even if the total capacity is about 100 persons), Arezzo Prisson is relatively a small prison, but like other detention centers is benefiting from the advantages offered by our software. Obviously when the places will come back again available, the system will be able to scale without problems.
Most of the features of the managment software thas has been more apreciated is the posibility to manage, due to a web application, phone calls process with the thelephone central system, viewing and being able to intervene in real-time of calls in progress, showing details, allowing recording or interupting them; the constraints preset based on the current legislation, which guide the scheduling of calls, preventing fraudulent attempts and errors by operators; the management of the residual credit/time, all done automatically, allowing the user to re-make the phone call to the same route until the time or the remaining credit finish.
From our point of view, we apreciated the collaboration of the Commander and some service agents that in addition to facilitating the installation work, they recommended us a great place to eat the “Chianina” marinade on an excellent “Morellino”.