Phone: +39 010 8604179
Fax: +39 010 3071713
Monday to Friday: 30 -12: 30 / 14:00 to 18:00
You have made an important investment for your company. The ability to optimize this investment depends, however, on how your application is handled every day and remains efficient to ensure the services.
So we’ve built two levels of maintenance and direct technical support, allowing you to manage with confidence your core business forgetting infrastructure.
For the first 12 months of registration of any purchased product, within the Silver service, including remote maintenance of software / hardware and a Help Desk service best effort.
Right from the moment of purchase, or even spent the first 12 months the customer can choose whether to extend the support plan for further periods.
For operations that may be needed on site applies the following rates:
Diritto di chiamata: ZERO
Right to call: ZERO
First level operations: 44,00 € / h (cost per hour)
Second Level operation: 60.00 € / h (cost per hour)
The intervention level will be defined before the same by our technical department.
The Gold support is the ideal solution for the most demanding clients and also for all critical applications.
You have the possibility to offer combined with the purchase of the product, includes:
Caution in case of large installations that involve other factors beyond our control, the tickets will be handled only when the problem occurs in safe test conditions. A typical example is the case of an IP phone to a remote location where you do not control the quality of ADSL, firewall, VPN, etc.
A problem with the sound quality of an IP phone would only run if it takes place even in the local network.
The maintenance fee is annual, such as billing or quarterly when paying RID.